HELP & SUPPORT
Frequently asked questions
The essentials, from choosing your cards to what happens after checkout.
What does Cardora sell?
English and Japanese Pokémon single cards. Check each product page for its set, language and card number. Quantity options mean copies of the same selected card, not booster packs or mixed lots.
Are prices in USD?
Yes. Product prices, discounts and card totals are displayed in US dollars. Shipping and applicable taxes are confirmed in your final quote before payment.
How do I place an order?
Add cards to your bag, enter your delivery details, select a payment preference and submit checkout. You receive an order acknowledgment. We then review the request and email confirmed costs and payment instructions.
Am I charged at checkout?
No. Checkout records your request; it does not charge your card or transfer funds. “Awaiting payment” means payment is still pending.
Which payment methods can I choose?
Checkout offers Wise transfer, bank transfer and a credit-card preference. Transfers follow emailed instructions. Card payments are not processed by the website; we confirm whether a secure card option is available before you pay.
How do bulk discounts work?
Discounts apply to each card design: 3% for 6–11 copies, 5% for 12–35, 8% for 36–71 and 10% for 72 or more. Different card designs are not combined to reach a quantity tier. Availability is confirmed during review.
Do product images show my exact physical card?
Catalog images show the card design. They do not show the condition of the specific card being supplied. Ask for actual-item photographs and confirm condition before payment.
Are stock numbers live?
Displayed quantities are catalog limits and do not automatically decrease after orders. We check actual availability before confirming payment instructions.
Where can my order be shipped?
We review requests from the countries shown at checkout. Shipping service, address eligibility, cost and estimated delivery are confirmed for your order before payment.
When will my order ship?
The dispatch estimate is confirmed in your order email. Fulfillment follows receipt of payment and agreement on the order details. The confirmation email alone does not mean your order has shipped.
Can I cancel or return an order?
Unpaid requests can be cancelled by email. For change-of-mind returns, notify us within 14 days of delivery and follow our return instructions. Damaged, incorrect or misdescribed items are handled separately, and applicable consumer rights remain protected.
How do I contact Cardora?
Email orders@shopcardora.com with your order number. You can also reply to your acknowledgment email. Do not send payment-card numbers, banking passwords or authentication codes.
Is Cardora affiliated with Pokémon?
No. Cardora is an independent store. Pokémon and related trademarks belong to their respective owners.
Are cards guaranteed to increase in value?
No. Prices can change, and collecting does not guarantee a financial return. Choose cards for your interests and budget rather than a promised future price.
More detail: payments, returns and shipping. Need help? orders@shopcardora.com.